Identity, civic AI and connected services, designed around the people and institutions that use them.
Choose a service area. Begin with a bounded deployment, a named owner and a result your team can verify.
Help people find the right answer and complete the next step.
Answer routine questions from trusted sources and connect people to the right team.
Start with one public service.
Scope this service
Make trusted credentials useful across public services.
Connect citizen-held credentials to public services, with privacy, recovery and assisted access.
Start with one credential and service.
Scope this service
Connect services across borders while retaining local authority.
Help institutions recognize trusted credentials across borders, with clear rules and responsibilities.
Start with two institutions and one use case.
Scope this service
Turn incoming requests into owned, measurable work.
Give staff a clear request queue, supported decisions and measurable service outcomes.
Start with one team and workflow.
Scope this service
Give agents the access each task needs, with clear limits.
Define what agents can do, require approval where needed and verify each result.
Start with one action and accountable owner.
Scope this serviceA citizen-controlled home for identity and services. Understand what is needed, prepare a request and choose what happens next.
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Bring your institution’s branding, credentials and service connections. Keep the citizen experience consistent as each service comes online.
In practice · BarbadosCitizen-held identity and public services in one app.
Read the TridentGold documentation →Announced and demonstrated in Bridgetown.
Read the announcement →Travel credentials for the Barbados–Guyana corridor.
Read the programme update →Define who issues, updates and revokes a credential.
Ask for the evidence the service needs.
Include recovery and assisted routes.
Name who decides and how a decision is reviewed.
Document the system, data flows and what needs protecting.
Agree security requirements, integration tests and government acceptance criteria.
Bring the task, the service owner and where people get stuck.
